Privacy Policy
Gate Repairer Ltd – how we collect, use and protect your personal data.
We only collect personal data we need to provide our services.
We do not sell your personal data.
We share data only when necessary (e.g. payment processing, suppliers, legal obligations).
You can request access, correction or deletion (subject to legal limits).
Privacy Policy Contents
- 1. Who we are
- 2. What personal data we collect
- 3. How we collect data
- 4. Why we use your data (lawful bases)
- 5. Photos, site notes and safety records
- 6. Who we share your data with
- 7. International transfers
- 8. Data security
- 9. Data retention
- 10. Your rights
- 11. Cookies
- 12. Third-party links
- 13. Updates to this policy
- 14. Complaints
- Contact
1. Who We Are
The data controller for the purposes of UK GDPR is Gate Repairer Ltd. If you have questions about this policy or your personal data, please contact us using the details on our website.
2. What Personal Data We Collect
We may collect and process the following categories of data:
- Identity and contact data: name, company name, address, email, telephone number.
- Service and booking data: service address, booking details, site notes, photos you provide, job history, reports.
- Communication data: emails, messages, call notes, complaint records.
- Payment and transaction data: invoices, payments, payment status (we do not store full card details).
- Website usage data: IP address, browser/device information, pages viewed, approximate location (from IP).
- Marketing preferences: whether you have opted in/out of marketing communications.
3. How We Collect Data
- When you submit a form, request a quote, or book a service.
- When you contact us by phone, email, SMS, or social media.
- When we attend site and create service reports or safety notes.
- Automatically through cookies and similar technologies when you browse our website.
4. Why We Use Your Data (Lawful Bases)
We use personal data only where permitted by UK GDPR. Typical purposes and lawful bases include:
| Purpose | Examples | Lawful basis |
|---|---|---|
| To provide services and manage bookings | Scheduling, call-outs, servicing plans, reports | Contract / steps prior to contract |
| To communicate with you | Confirming appointments, answering queries | Contract / legitimate interests |
| To take payment and issue invoices | Payment processing, accounting records | Contract / legal obligation |
| To improve our website and services | Analytics, troubleshooting, service quality | Legitimate interests / consent (cookies) |
| To comply with legal requirements | Tax records, safety documentation where required | Legal obligation |
| Marketing (optional) | Service reminders, offers (if you opt in) | Consent / legitimate interests (where applicable) |
5. Photos, Site Notes, and Safety Records
During surveys, servicing, repairs, or installations, we may take photos and record site notes to support diagnostics, safety reporting, compliance documentation, and future maintenance. These records may include images of gate equipment, access points, and the surrounding area.
We do not intentionally collect unnecessary images of individuals.
6. Who We Share Your Data With
We may share your data with trusted third parties where necessary, including:
- Payment processors to take payments and manage recurring payments.
- Accountants / professional advisers for financial reporting and compliance.
- Suppliers and subcontractors where needed to source parts or complete works (only relevant details shared).
- IT and website providers for hosting, security, and website functionality.
- Legal and regulatory bodies where required by law or to protect legal rights.
We do not share your personal data for third-party marketing.
7. International Transfers
We aim to keep data within the UK. Some service providers (e.g. website hosting, analytics, email) may process data outside the UK. Where this happens, we use appropriate safeguards such as UK adequacy regulations or standard contractual clauses.
8. Data Security
We take appropriate technical and organisational measures to protect your data, including:
- Access controls and password protection
- Secure systems and reputable hosting providers
- Limiting access to staff/contractors who need the data to do their job
- Backing up key business systems
9. Data Retention
We keep personal data only for as long as needed for the purposes set out in this policy, including legal and accounting requirements. Typical retention periods may include:
- Invoices and payment records: retained to meet legal/tax requirements.
- Service history and reports: retained to support maintenance, safety records, and customer support.
- Enquiry records: retained for a reasonable period for follow-up and administration.
10. Your Rights
Under UK GDPR, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of data (subject to legal limits)
- Object to processing in certain situations
- Request restriction of processing
- Request data portability (where applicable)
- Withdraw consent (where processing relies on consent)
To exercise your rights, contact us using the details on our website. We may need to verify your identity.
11. Cookies and Similar Technologies
Our website uses cookies and similar technologies to provide core functionality, improve performance, and understand how the site is used. Some cookies are essential and cannot be disabled. Others (such as analytics or marketing cookies) may be optional.
You can manage cookie preferences through your browser settings and any cookie banner or consent tool displayed on our website.
12. Third-Party Links
Our website may include links to third-party websites. We are not responsible for the privacy practices of those sites. Please review their privacy policies separately.
13. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in law, services, or our practices. The latest version will be displayed on this page.
14. Complaints
If you have a concern about how we handle personal data, please contact us first so we can address it. You also have the right to complain to the Information Commissioner’s Office (ICO).
Contact
For privacy-related requests, please contact us using the contact details shown on our website.
Gate Repairer Ltd
Gate Repairer Ltd provides expert gate servicing, installation and repairs across Bedfordshire, Buckinghamshire, Cambridgeshire, London, Hertfordshire, Northamptonshire, Oxfordshire and Warwickshire. We work on residential, commercial and industrial gates to keep systems safe, secure and reliable.
Gate Repairer Ltd, provide expert gate repair, installation and servicing across Bedfordshire, Buckinghamshire, Cambridgeshire, London, Hertfordshire, Northamptonshire, Oxfordshire, Warwickshire, including areas such as St Albans, Watford, Stevenage, Hemel Hempstead, Hitchin, Welwyn Garden City, Tring, Berkhamsted, Hatfield, Rickmansworth, Bishop’s Stortford, Cheshunt, Potters Bar, Harpenden, Broxbourne, Bedford, Luton, Leighton Buzzard, Dunstable, Ampthill, Biggleswade, Sandy, Flitwick, Barton-le-Clay, Shefford, Harlington, Stotfold, Houghton Regis, Eaton Bray, Toddington, Aylesbury, Milton Keynes, High Wycombe, Beaconsfield, Marlow, Amersham, Chesham, Buckingham, Princes Risborough, Wendover, Bletchley, Iver, Chalfont St Peter, Great Missenden, Warwick, Winslow, Oxford, Abingdon, Banbury, Bicester, London and Didcot.