Terms & Conditions.

About these terms

“We”, “us” and “Gate Repairer” mean Gate Repairer Limited, company number 16169711, whose registered office is 19 Bessemer Crescent, Rabans Lane Industrial Area, Aylesbury, HP19 8TF. “You” and “customer” mean the person or organisation requesting or purchasing services.

A “consumer” is an individual acting wholly or mainly outside their trade, business, craft or profession. A “business customer” is any customer acting for purposes connected with a trade, business, craft or profession.

These terms cover gate, barrier and related entrance-security equipment, including mechanical, electrical, automation, access-control, intercom, CCTV, ANPR and safety work described in the agreed scope.

Quotations and agreed scope

• Quotations are normally valid for the period stated, or 30 days if no period is stated.
• The price covers only the equipment, labour and work expressly described. Anything omitted is not included.
• Quotations may rely on information, photographs, measurements or access supplied before attendance. Material inaccuracies may require a revised quotation.
• Parts availability, manufacturer changes, supplier prices and site conditions may affect an unaccepted quotation.
• No verbal comment changes the contract unless confirmed by us in writing.

Bookings, deposits and payment

• The quotation or booking confirmation states the deposit and payment schedule. Installation and substantial project work commonly requires an 80% advance payment, with the balance due as stated in the quotation.
• Advance payments allow us to order equipment, reserve labour and programme the work. They are applied against the contract price and are not automatically forfeited.
• For bespoke, special-order, imported, programmed or high-value equipment, we may require full payment or a higher advance payment before ordering.
• Call-outs, servicing and smaller work may be payable before attendance, on completion or within the invoice period stated.
• Accepted payment methods may include bank transfer, card or another method agreed by us. Cash is accepted only where expressly agreed.
• Business invoices overdue beyond their terms may incur statutory interest and recovery charges where the Late Payment of Commercial Debts legislation applies.

Consumers retain all statutory rights concerning deposits, advance payments, cancellation and remedies. Any deduction or cancellation charge must be lawful and proportionate to the circumstances.

Cancellation rights and charges

Consumer distance and off-premises contracts

Where the law gives a consumer a 14-day cancellation period, we will provide the required cancellation information. The period and exceptions depend on the type of contract and how it was made.

• If you expressly ask us to begin a service during the cancellation period and later cancel, you may have to pay a proportionate amount for work supplied up to cancellation.
• The right to cancel may not apply to urgent repairs specifically requested at your home, fully performed services after the required request and acknowledgement, or genuinely bespoke/custom-made goods, subject to applicable law.
• Cancellation of non-urgent additional goods or services agreed during an emergency visit may still attract statutory cancellation rights.

Other cancellations

Where there is no statutory right to cancel, or it has expired, you may be responsible for reasonable losses caused by cancellation, such as non-returnable goods, work completed, committed labour, administration, supplier cancellation or restocking costs. We will take reasonable steps to reduce avoidable loss.

Call-outs, diagnosis and emergency attendance

• A call-out charge covers only the travel, attendance, diagnostic time and labour expressly included in the published or agreed rate.
• Payment for diagnosis is due even if the fault cannot be repaired during the first visit or the customer declines further work.
• Parts, additional labour, parking, tolls, ULEZ, specialist access, fabrication, civil works and return visits are additional unless stated otherwise.
• Out-of-hours or emergency attendance is subject to engineer availability, location, site risk and the nature of the fault. We do not guarantee 24-hour attendance.
• An engineer may temporarily isolate, secure or leave equipment out of service where continued operation is unsafe or could cause further damage.

Dates, delays and availability

Attendance, delivery and completion dates are estimates unless expressly agreed as fixed in writing. We are not responsible for reasonable delay caused by weather, unsafe conditions, access restrictions, supplier or manufacturer delays, transport disruption, utility failure, illness, industrial action or events beyond our reasonable control.

We will communicate material delays where reasonably practicable and rearrange work when possible. Nothing in this section limits any consumer right concerning performance within a reasonable time.

Site access and preparation

You must provide safe, legal and timely access to the site and relevant equipment. Unless included in the scope, you are responsible for:

• Clearing vehicles, stock, bins, vegetation and obstructions from the working and movement areas.
• Providing accurate access instructions, permits, keys, inductions and site contacts.
• Identifying known underground services, asbestos, hazardous materials, fragile structures and other risks.
• Ensuring existing pillars, walls, gates, barrier islands, surfaces and supplies are suitable unless we are engaged to assess or modify them.
• Providing reasonable welfare and safe parking or loading arrangements for substantial work.

Abortive attendance, waiting time or additional work caused by unavailable, unsafe or materially different access may be chargeable.

Variations and additional work

Changes requested by you, or additional work required because of concealed conditions, inaccurate information, pre-existing defects or safety concerns, are outside the original scope. Where practicable, we will explain the additional work and price before proceeding.

Urgent actions reasonably required to prevent immediate danger or further damage may be taken only where authorised or otherwise legally justified. If additional work is declined, we may leave the affected system isolated or uncommissioned and record the reason.

Goods, ownership and risk

• Legal ownership of goods supplied by us remains with Gate Repairer Limited until the relevant contract price is paid in full, to the extent permitted by law.
• Risk in installed goods normally passes on installation or delivery, except where loss or damage is caused by our failure to use reasonable care and skill.
• We will not enter land or remove installed goods without lawful authority. Any right to recover unpaid goods is subject to applicable law and third-party rights.
• Removed equipment may be disposed of unless the quotation requires it to be retained or returned. Tell us before work if you require removed components.

Guarantees, warranties and workmanship

• New goods are subject to the relevant manufacturer’s warranty, conditions and exclusions. We will provide reasonable assistance with a valid claim for equipment supplied by us.
• Unless the quotation states otherwise, qualifying installation workmanship is covered for 12 months from completion.
• Repair workmanship relates only to the specific work completed and does not create a warranty for the entire existing gate, barrier or connected system.
• Any extended warranty depends on the written offer, required servicing and compliance with reasonable operation and maintenance instructions.
• Nothing in a commercial warranty replaces statutory rights concerning goods or services.

We may inspect the system before accepting a warranty claim. If the issue is unrelated to covered work, attendance may be chargeable at the applicable rate.

Warranty exclusions and third-party interference

Customer responsibilities

Following handover, the person responsible for the site must use the system appropriately and take reasonable steps to keep it safe. This includes:

• Following operating, manual-release and safety instructions.
• Keeping gate, barrier and safety-device areas free from obstruction, debris and excessive vegetation.
• Preventing children and unauthorised persons from playing with or accessing controls and moving equipment.
• Reporting faults, impacts, unusual movement, damaged safety devices and structural changes promptly.
• Stopping use where continued operation appears unsafe and keeping people and vehicles clear.
• Arranging servicing appropriate to usage, environment, manufacturer guidance and site risk.

Safety, testing and commissioning

• We may refuse to automate, commission or return to automatic operation any system we reasonably consider unsafe.
• Where additional safety measures are required but excluded from the accepted scope, we will explain or document the concern where practicable.
• Force testing, risk assessment, declaration, technical-file or compliance work is included only where stated.
• A test result records the condition at the time of testing. Wear, impact, adjustment, environmental change or structural movement can alter later performance.
• The customer must not bypass, obstruct or disable fitted safety devices.

Servicing and maintenance plans

A service is an inspection and maintenance attendance, not a guarantee that a gate or barrier will not later fail. Unless expressly included, service-plan prices exclude repairs, replacement parts, emergency attendance, specialist access, civil works and upgrades.

Service frequency depends on usage, environment, equipment, manufacturer guidance and operational risk. High-use commercial barriers and gates may require more frequent attention than lower-use residential systems.

Power, networks and third-party technology

• You are responsible for a suitable, compliant and stable electrical supply unless supply work is included.
• Internet, Wi-Fi, mobile coverage, SIM services, subscriptions, apps and third-party cloud platforms are outside our control.
• Remote access, GSM, intercom, CCTV, ANPR and app features may depend on third-party terms, compatibility, coverage and continuing service availability.
• Manufacturer updates, service withdrawal or third-party outages do not constitute defective workmanship by us.

Photographs, records and data protection

We may take photographs, video, readings and records reasonably required for quotation, diagnosis, safety, job history, technical support, warranty, insurance and legal evidence. We will not use identifiable customer-site material for marketing without an appropriate lawful basis or permission.

Personal information is handled in accordance with our Privacy Policy.

Liability

Nothing in these terms excludes or limits liability where exclusion is unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or rights and remedies that cannot be excluded under consumer law.

Consumers

We are responsible for foreseeable loss or damage caused by our breach of contract or failure to use reasonable care and skill. We are not responsible for loss that was not foreseeable, was caused by inaccurate information or customer/third-party acts, or concerns business loss suffered by a consumer.

Business customers

Subject to liabilities that cannot lawfully be limited, we are not liable for indirect or consequential loss, loss of profit, revenue, business, contracts, anticipated savings, production, data or goodwill. Our aggregate liability arising from the relevant contract is limited to the amount paid or payable for that contract, except where a different written cap is agreed.

Each party must take reasonable steps to mitigate loss. Existing structural defects, third-party work and equipment outside our accepted scope remain the customer’s responsibility unless damage is caused by our negligence.

Suspension and termination

We may suspend or terminate work where payment is overdue, access is unsafe or unavailable, abusive or threatening conduct occurs, requested work is unlawful or unsafe, or the customer commits a serious contract breach. Where practicable, we will provide notice and an opportunity to remedy the issue.

Termination does not remove payment obligations for work properly completed, goods ordered or reasonable losses already incurred. Consumer cancellation and refund rights continue to apply where relevant.

Complaints and disputes

Please notify us promptly with the job address, invoice or quotation reference, a clear description and supporting photographs where relevant. We will review the matter and may need reasonable access to inspect before deciding the appropriate response.

A requirement to notify us promptly does not shorten any statutory limitation period or remove a consumer remedy. Customers should allow us a reasonable opportunity to inspect and, where legally appropriate, repair or repeat the service.

General terms and governing law

• If a provision is unlawful or unenforceable, the remaining provisions continue in effect.
• A delay in enforcing a right is not a waiver of that right.
• No person other than the parties has a right to enforce the contract under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated.
• We may use suitably qualified employees and subcontractors to perform the work.
• Notices should be sent using the contact details in the quotation or this page.
• The contract is governed by the law of England and Wales.

Consumers may bring proceedings in the courts available to them under applicable law. For business customers, the courts of England and Wales have exclusive jurisdiction unless otherwise agreed in writing.