Gate Repairer Ltd – Terms and Conditions

These Terms and Conditions apply to all quotations, call-outs, repairs, servicing, installations and related works provided by Gate Repairer Ltd.

1. Booking and Payment Terms

• Deposit: An 80% non-refundable deposit of the total quoted price is required to secure all bookings and allow materials to be ordered and labour allocated.
• Balance Payment: The remaining 20% is due on the day of installation, prior to commissioning, programming or handover.
• Right to Request Full Payment: Gate Repairer Ltd may require full payment upfront for bespoke, specialist or high-value work at its sole discretion.
• Payment Methods: BACS transfer, debit/credit card, or cash.
• Ownership of Goods: All materials, components and equipment remain the property of Gate Repairer Ltd until payment is made in full. Where legally permissible and without trespass, Gate Repairer Ltd may recover and remove its goods in cases of non-payment.
• Non-Payment: Failure to pay any invoice by the due date may result in suspension/cancellation of works, refusal to commission/handover, withdrawal of warranty, recovery of goods (where lawful), late payment interest and recovery costs.
• No Set-Off or Withholding: The client may not withhold, offset, delay or deduct any payment for any reason.

2. Cancellations and Amendments

• Cooling-Off Period: You may cancel within 14 days of booking, provided no bespoke items have been ordered and work has not commenced.
• Cancellations After 14 Days: May incur charges for materials, labour, administration and restocking.
• Amendments: Any change to the agreed work must be made in writing and may incur additional charges and revised timescales.
• Timescales: All attendance and completion dates are estimates only and may change due to weather, access, supply problems or third-party delays.

3. Guarantees and Warranties

• Manufacturer’s Guarantee: All products supplied include the relevant manufacturer’s guarantee. Terms vary by brand/component.
• Workmanship Warranty: Gate Repairer Ltd provides a 12-month workmanship warranty from the date of installation.
• Extended Warranty: May be offered at our discretion and only when the client enters an appropriate service and maintenance plan. Failure to service as required voids extended warranty.

4. Warranty Exclusions

5. Immediate Warranty Void (Automatic and Irrevocable)

• Forced gates: If gates are pushed/pulled/forced, obstructed, climbed on or misused, warranty is void immediately.
• Third-party interference: Warranty is void if any third party touches/adjusts/tests/accesses/interferes with motors, boards, programming, wiring, junction boxes, hinges/brackets, safety devices or manual release.
• Customer interference: Warranty is void if the customer accesses or adjusts settings, wiring, safety systems, components or fixings without written permission.
• Unapproved accessories: Connecting unapproved transmitters/receivers/intercoms/CCTV/control devices voids the warranty.
• Failure to maintain: Warranty is void if the system is not serviced regularly as required.

6. Effect of Warranty Void – No Liability or Claims Accepted

• No liability: Gate Repairer Ltd is released from all liability, duties and obligations.
• No claims accepted: No claims for repairs, replacements, goodwill work or compensation will be accepted.
• No contribution: No reimbursement will be made towards third-party costs or assessments.
• All future attendance chargeable: Labour, parts, travel, diagnostics and call-outs become chargeable at standard rates.
• No reinstatement: A voided warranty cannot be reinstated under any circumstances.

7. Client Responsibilities and Duty of Care

The client becomes the duty holder upon handover and must:

• Keep the system free from interference.
• Prevent unqualified persons accessing equipment.
• Report issues immediately.
• Prevent unsafe operation.
• Maintain a clear gate path.
• Keep vegetation and debris clear.
• Ensure children do not operate the system.

8. Site Preparation and Access

• Provide clear, safe access for engineers and vehicles.
• Remove vehicles, bins, debris and vegetation where required.
• Disclose underground services and site hazards.
• Ensure posts, walls and structures are suitable for automation.

9. Servicing and Maintenance

• Routine maintenance: Client must keep installation free from debris/obstruction and perform basic checks.
• Service plans: Plans may include inspections, adjustments, lubrication and testing. Unless stated otherwise, parts/repairs/emergency call-outs are chargeable.
• Extended warranty: Failure to service appropriately may void extended warranties.

10. Limitation of Claims Period

Any claims relating to workmanship or installation must be raised within 30 days of the issue first being observed. Claims raised outside this period will not be accepted.

11. Indemnity

The client shall indemnify and hold harmless Gate Repairer Ltd against all losses, costs, claims, liabilities, damages, charges or expenses arising from misuse, interference, third-party damage, failure to follow instructions, negligence, continued use of a faulty/unsafe system, or any breach of these Terms.

12. Liability

• Gate Repairer Ltd is not liable for misuse/negligence, third-party work, environmental damage, structural defects in existing gates/posts, or indirect/consequential loss.
• Total liability is limited to the total amount paid for the relevant works.
• Nothing excludes liability for death or personal injury caused by negligence.

13. Data Protection

We comply with relevant UK data protection law. Personal data is used only for service delivery and administration.

14. Entire Agreement

These Terms and Conditions constitute the entire agreement between the parties. No verbal statements or representations override this document.

15. Survival Clause

All clauses relating to payment, warranty, liability, indemnity, warranty void effects, governing law and dispute resolution survive termination.

16. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

17. Additional Commercial and Technical Terms